Attend the walk in customers & their complaints.
Ensure customer satisfaction by offering high quality services.
Interact with customers by phone, e-mail or online chat concerning various care issues and Introducing Company's Products.
Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
Solicit cross-selling and up-selling opportunities within the customer care experience.
Tracking and reporting of relevant customer care performance metrics.
Capturing and applying customer feedback.
Job Specification, Skills, Personal Attributes :
Attend the walk in customers & their complaints.
Ensure customer satisfaction by offering high quality services.
Interact with customers by phone, e-mail or online chat concerning various care issues and Introducing Company's Products.
Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
Solicit cross-selling and up-selling opportunities within the customer care experience.
Tracking and reporting of relevant customer care performance metrics.
Capturing and applying customer feedback.
